Politique de confidentialité

Welcome to AMZAL. We are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how AMZAL LTD collects, uses, stores, and shares your information when you visit or make a purchase from our website.

By using our website or placing an order, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

Full name
Email address
Phone number
Shipping address
Billing address

Order Information

Products you purchase
Order details
Order value
Payment method
Delivery and shipping information

Technical Information

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type
Device information
Operating system
Pages visited
Time zone
Website activity and interactions

This information may be collected through cookies, analytics tools, and similar technologies.

Communications

We may collect information from messages, emails, contact forms, customer support requests, reviews, or other communications that you send to us.

2. How We Use Your Information

We may use your personal information to:

Process and manage your orders
Produce custom-made rugs when applicable
Deliver your order to your shipping address
Communicate with you regarding your order
Send order confirmations and shipping updates
Provide tracking information when available
Provide customer service and after-sales support
Respond to your questions and requests
Improve our website and customer experience
Prevent fraudulent transactions and protect our business
Comply with applicable legal obligations
Send promotional emails or marketing communications when you have agreed to receive them

You can unsubscribe from marketing communications at any time.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

Remember your preferences
Keep products in your shopping cart
Improve website functionality
Analyze website traffic
Understand how visitors use our website
Improve our products and services
Provide relevant advertising where applicable

You can manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of our website.

4. How We Share Your Information

We do not sell your personal information.

However, we may share certain information with trusted third-party service providers when necessary to operate our business and provide our services.

These may include:

Payment service providers
Shopify and related ecommerce services
PayPal and other payment processors
Shipping and delivery companies
Website hosting providers
Analytics providers
Marketing and advertising service providers
Professional advisers or legal authorities when required by law

We only share information when necessary to process orders, provide services, comply with legal obligations, or protect our legitimate business interests.

5. Payments

Payments on our website may be processed by third-party payment providers.

AMZAL LTD does not store your complete payment card information when payments are processed through secure third-party payment gateways.

Payment providers process your payment information according to their own privacy policies and security procedures.

We recommend reviewing the privacy policy of the payment provider you choose during checkout.

6. Data Security

We take reasonable and appropriate measures to protect your personal information.

Our website uses security technologies and secure payment systems designed to help protect your information.

However, please understand that no method of transmitting information over the internet or storing electronic data is completely secure.

While we work to protect your information, we cannot guarantee absolute security.

7. International Transfers of Information

AMZAL sells products internationally and may ship handmade Moroccan rugs to customers in the United States and other countries.

Your information may be processed or transferred to service providers located in countries outside your country of residence when necessary to:

Process your order
Receive payment
Arrange shipping
Provide customer support
Operate our website

When we transfer information internationally, we take reasonable steps to ensure that it is handled appropriately and securely.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Object to certain processing of your information
Withdraw consent where applicable
Unsubscribe from marketing communications

To make a privacy-related request, please contact us at:

support@amzalltd.shop

We may need to verify your identity before processing certain requests.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

AMZAL LTD is not responsible for the privacy practices, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

10. Children's Privacy

Our website and products are not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us, and we will take appropriate steps to remove the information where required.