Conditions d’utilisation

Welcome to the website operated by AMZAL LTD.

Throughout these Terms and Conditions, the terms “AMZAL,” “we,” “us,” and “our” refer to AMZAL LTD.

AMZAL LTD operates this website and offers handmade Moroccan rugs and related products to customers.

By visiting our website, using our services, or purchasing products from us, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.

If you do not agree with any part of these Terms and Conditions, you should not use our website or place an order.

1. ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence.

You may not use our products or services for any illegal or unauthorized purpose.

You agree not to violate any applicable laws, including intellectual property, copyright, fraud, or other applicable laws.

You must not attempt to introduce viruses, malicious code, or any harmful technology to our website.

We reserve the right to terminate or restrict access to our services if these Terms and Conditions are violated.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time where permitted by applicable law.

You agree not to reproduce, copy, duplicate, sell, resell, or exploit any part of our website, products, services, content, or materials without our prior written permission.

The headings used in these Terms are included for convenience and do not affect the interpretation of these Terms.

3. MODIFICATIONS TO THESE TERMS

AMZAL LTD reserves the right to update, modify, or replace any part of these Terms and Conditions at any time.

Any updates will be published on this page.

Your continued use of the website after changes have been published means that you accept the updated Terms and Conditions.

We encourage customers to review this page periodically.

4. ACCOUNTS AND CUSTOMER INFORMATION

If you create an account or provide information when placing an order, you agree to provide accurate, complete, and current information.

You are responsible for maintaining the confidentiality of your account information and login details.

You are responsible for activities carried out under your account.

AMZAL LTD is not responsible for losses resulting from unauthorized use of your account where such unauthorized use is outside our reasonable control.

5. PRODUCTS AND HANDMADE ITEMS

AMZAL LTD specializes in handmade Moroccan rugs.

Each rug may be individually handcrafted by Moroccan artisans.

Because our products are handmade, slight variations may occur in:

Colors
Patterns
Texture
Dimensions
Wool appearance
Handmade details

These variations are part of the authentic nature of handmade products and are not automatically considered defects.

Product photographs are provided to represent our products as accurately as possible. However, actual colors may vary slightly depending on lighting, photography, device screens, and the handmade production process.

6. PRODUCT INFORMATION AND AVAILABILITY

We make reasonable efforts to ensure that product descriptions, photographs, prices, dimensions, and other information displayed on our website are accurate.

However, errors or inaccuracies may occasionally occur.

We reserve the right to correct errors, update product information, change prices, or cancel an order where permitted by applicable law.

Product availability may change at any time.

Some rugs may be one-of-a-kind or available in limited quantities.

7. CUSTOM-MADE AND MADE-TO-ORDER RUGS

Some AMZAL rugs are produced specifically after an order is confirmed.

Customers requesting a custom-made or made-to-order rug must carefully confirm:

Size
Colors
Design
Specifications
Shipping address

Once production has started, custom-made orders may not be cancelled, returned, or refunded except where required by applicable law or where an error has been made by AMZAL LTD.

Customers are responsible for ensuring that all confirmed specifications are correct before production begins.

8. PRICES AND PAYMENTS

All prices displayed on our website are subject to change without prior notice.

The applicable price for your order will generally be the price displayed at the time the order is placed.

We reserve the right to correct pricing errors.

Payments may be processed through third-party payment providers.

By placing an order, you agree to provide accurate and complete payment and billing information.

AMZAL LTD reserves the right to cancel or refuse an order where a payment cannot be successfully processed or where fraudulent activity is reasonably suspected.

9. ORDER ACCEPTANCE

Placing an order does not automatically guarantee acceptance.

All orders are subject to availability and acceptance by AMZAL LTD.

We may contact you to confirm information relating to your order.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases involving:

Incorrect product information
Pricing errors
Product unavailability
Payment problems
Suspected fraud
Incorrect customer information

Where payment has already been received for an order that is cancelled by us, we will process a refund where applicable.

10. SHIPPING AND DELIVERY

Shipping and delivery are subject to our Shipping & Delivery Policy.

Production and delivery times are estimates and may vary depending on:

Handmade production
Product availability
Shipping destination
International transportation
Customs procedures
Shipping carrier delays

AMZAL LTD is not responsible for delays caused by circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information.

For more information, please review our Shipping & Delivery Policy.

11. CUSTOMS, DUTIES AND TAXES

Orders shipped internationally may be subject to customs duties, import taxes, or other charges depending on the destination country.

Unless otherwise clearly stated, these charges are the responsibility of the customer.

AMZAL LTD does not control customs authorities or their decisions regarding international shipments.

Customers are encouraged to check applicable import requirements before placing an order.

12. RETURNS AND REFUNDS

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy.

Custom-made and made-to-order rugs may not be eligible for cancellation, return, or refund once production has started, except where required by applicable law or where AMZAL LTD has made an error.

If AMZAL LTD sends a product with specifications that are significantly different from the confirmed order due to an error on our side, we will review the situation and work to provide an appropriate solution.

13. INTELLECTUAL PROPERTY

All content available on this website, including but not limited to:

Logos
Brand names
Product photographs
Images
Videos
Text
Product descriptions
Designs
Website graphics

is owned by or used with permission by AMZAL LTD.

You may not copy, reproduce, distribute, modify, publish, or commercially use our content without our prior written permission.

14. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or services.

AMZAL LTD is not responsible for:

The content of third-party websites
Privacy practices of third parties
Products or services provided by third parties
Information available on external websites

Your use of third-party websites is subject to their own terms and policies.

15. USER CONDUCT

You agree not to use our website to:

Violate applicable laws
Commit fraud or attempt fraudulent transactions
Upload or transmit harmful software or malicious code
Interfere with the security or functionality of our website
Attempt unauthorized access to our systems
Harass, threaten, or abuse others
Use our content without authorization

We reserve the right to restrict access to our website or services where these Terms are violated.

16. PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you understand that we may collect and process information as described in our Privacy Policy.

Please review our Privacy Policy for more information about how your personal information is collected, used, and protected.

17. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.

While we make reasonable efforts to provide accurate information and reliable services, we cannot guarantee that the website will always be uninterrupted, error-free, or completely secure.

Nothing in these Terms is intended to limit rights that cannot legally be excluded under applicable consumer protection laws.

18. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, AMZAL LTD shall not be liable for indirect, incidental, special, or consequential damages resulting from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

19. TERMINATION

We reserve the right to suspend or terminate access to our website or services where reasonably necessary, including where a customer violates these Terms and Conditions or engages in fraudulent or unlawful activity.

Termination does not affect any rights or obligations that arose before termination.

20. GOVERNING LAW

These Terms and Conditions shall be governed by and interpreted in accordance with applicable laws relevant to AMZAL LTD and the transaction, subject to mandatory consumer protection laws that may apply to customers based on their country or state of residence.

Nothing in these Terms is intended to remove mandatory legal rights that customers may have under applicable consumer protection laws.

21. CHANGES TO PRODUCTS AND SERVICES

We reserve the right to modify, discontinue, or update products, services, website content, or product availability at any time.

This will not affect confirmed orders except where changes are reasonably necessary due to product availability, production limitations, or other circumstances.

If a significant change affects a confirmed order, we will contact the customer where appropriate.