Politique de remboursement

Thank you for shopping with AMZAL LTD.

We take great pride in creating and delivering authentic handmade Moroccan rugs. Because our rugs are handcrafted and, in many cases, made specifically for each customer, we ask you to carefully review the product details, dimensions, colors, and specifications before placing your order.

This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be accepted.

1. Eligibility for Returns

We may accept a return under the following conditions:

The return request is made within 7 days of receiving your order.
The rug must be unused and in its original condition.
The rug must not be washed, damaged, altered, or used.
The product must be returned with its original packaging whenever possible.
Proof of purchase, such as an order confirmation or receipt, must be provided.

All return requests must be approved by AMZAL LTD before the product is shipped back.

2. Custom-Made and Made-to-Order Rugs

Many of our Moroccan rugs are handmade specifically after an order is confirmed.

For this reason, custom-made, personalized, or made-to-order rugs are generally not eligible for cancellation, return, or refund once production has started.

This includes rugs made according to specific customer requirements, including:

Custom sizes
Custom colors
Custom designs
Personalized specifications

Customers are responsible for carefully confirming all measurements, colors, designs, and specifications before production begins.

3. Handmade Product Variations

All AMZAL rugs are handmade by Moroccan artisans.

Because every rug is individually handcrafted, small variations may occur in:

Color
Pattern
Texture
Dimensions
Wool and material appearance

These natural variations are part of the authentic handmade nature of Moroccan rugs and are not considered manufacturing defects.

The actual product may have slight differences from photographs displayed on our website due to handmade production, lighting, screen settings, and natural material variations.

4. Incorrect Orders or Errors Made by AMZAL

If there is an error caused by AMZAL LTD, such as:

Receiving the wrong size compared with the confirmed order
Receiving the wrong color compared with the confirmed order
Receiving a product that is significantly different from the confirmed specifications
Receiving the wrong product

Please contact us as soon as possible.

If the issue is confirmed to be caused by an error on our side, AMZAL LTD will take responsibility and work with the customer to provide an appropriate solution, which may include:

A replacement
A correction where possible
A return
A partial or full refund, depending on the circumstances

We may request photographs or other information to review the issue.

5. Customer Measurement or Selection Errors

Customers are responsible for providing and confirming the correct information before placing an order.

If an incorrect size, color, design, address, or other specification is provided or approved by the customer, the order may not be eligible for a return or refund.

For custom-made rugs, we strongly recommend carefully checking all specifications before confirming production.

6. Non-Returnable Items

The following items are generally not eligible for return or refund:

Custom-made rugs
Made-to-order rugs
Personalized products
Rugs made according to customer specifications
Items that have been used, washed, damaged, or altered after delivery
Products returned without prior approval
Sale or discounted items, unless required by applicable law

7. How to Request a Return

To request a return, please contact us at:

Email: support@amzalltd.shop

Please include:

Your full name
Order number
The reason for your return request
Clear photographs of the product, if applicable

Once we review your request, we will inform you whether the return has been approved and provide instructions.

Please do not send any product back without first receiving approval and return instructions from AMZAL LTD.

8. Return Shipping Costs

Unless the return is required because of an error made by AMZAL LTD, the customer is responsible for the cost of returning the product.

We recommend using a tracked and insured shipping service for international returns.

AMZAL LTD is not responsible for products that are lost or damaged during the return shipment.

The customer is responsible for ensuring that the returned rug is properly packaged and protected.

The product must arrive in the same condition in which it was originally received.

9. Refunds

Once an approved returned product has been received and inspected, we will notify you by email regarding the status of your refund.

If the refund is approved, the refund will be issued to the original payment method whenever possible.

Refund processing times may vary depending on your payment provider or bank.

Original shipping costs and return shipping costs are generally non-refundable unless the issue was caused by an error made by AMZAL LTD.

10. Damaged Items

We carefully inspect and prepare our rugs before shipment.

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

Clear photographs of the damaged product
Photographs of the original packaging
Your order number

Please keep the product and all original packaging until we have reviewed your claim.

We will review the situation and determine the appropriate solution.

11. International Orders

AMZAL LTD ships handmade Moroccan rugs internationally, including to customers in the United States.

For international returns:

Return shipping costs are generally the responsibility of the customer unless the return is due to an error made by AMZAL LTD.
Any customs fees, duties, taxes, or additional charges related to a return may be the responsibility of the customer, depending on the applicable regulations.
Refunds will only be processed after an approved returned product has been received and inspected.